Frequently Asked Questions
Everything you need to know about your order and our collection.
When will my order ship?
Most orders are processed and shipped within 1-3 business days. You will receive a tracking number via email as soon as your package leaves our warehouse.
Do you ship internationally?
Yes, we ship our records and merchandise worldwide. Shipping costs and delivery times vary by country and are calculated at checkout.
What is your return policy for vinyl and CDs?
We accept returns on unopened and defective items within 30 days of purchase. If your record arrives warped or damaged, please contact our support team for a replacement.
How do you package vinyl records to prevent damage?
We use heavy-duty, reinforced cardboard mailers specifically designed for vinyl records to ensure they arrive in pristine condition without corner dings or seam splits.
Can I cancel or change my order?
Orders can be modified or cancelled within 12 hours of placement. Once an order has entered the shipping process, we are unable to make further changes.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay for a secure and seamless checkout experience.