Returns & Exchanges
At Cleopatra Records, we want you to be completely satisfied with your purchase of vinyl, CDs, and merchandise. If your item is defective or damaged, you may return it within 30 days of delivery for a replacement or a full refund.
Initiate Your Request
Contact our support team via email with your order number and a brief explanation of the issue to receive a Return Merchandise Authorization (RMA).
Prepare the Package
Securely pack the items in their original packaging, ensuring that all inserts, booklets, and discs are included to prevent further damage during transit.
Ship the Item
Affix the provided return shipping label to your package and drop it off at any authorized carrier location, keeping a copy of your tracking number for reference.
Receive Refund or Replacement
Once our warehouse inspects the returned media, we will process your refund to the original payment method or ship your replacement within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing